Hi, I’m Janice Chan.  I help nonprofit and mission-driven organizations organize information—whether it’s through crafting a message, creating content, or by structuring its flow to support a team or a process.


I provide both content creation and consulting services.

Need help with creating content? I can write for your blog, your website, your external or internal communications.

Need help crafting a message? I can help you in clarifying your message or shaping your content strategy.

Need help organizing information to support a team or a process? I can help you develop a process or create structures to support the smooth flow of information.

Not sure what you need help with but know it involves the flow of information? Happy to have a conversation if you’re facing questions like these:

    • How can I find the right words to communicate my message to the people I need to hear it?
    • How can I translate technical information so that it is usable for the people who need it?
    • How can I manage knowledge so that it can be shared among and used effectively by all team members?
    • How do I put a process in place to support this new program or project in support of our mission?
    • What is our mission, exactly?
    • How do I figure out what questions to ask when the challenge is more blob than puzzle?

Ready to talk? Let’s schedule a half hour conversation in which we deconstruct what challenges you’re facing and mutually decide whether we would be the right partners to tackle them.


information organizer | process editor | technology translator | dot and people connector | writer

Hi, I’m Janice ChanJanice Chan, SHIFT+SCAFFOLD; photo by Brooke Saias

Originally from New York, I arrived south of the Mason-Dixon Line via St. Mary’s College of Maryland. Post-graduation, I served a year as an AmeriCorps*VISTA before officially joining the nonprofit sector. After several years working in development and gaining experience in marketing, communications, proposal writing, project management, event planning, volunteer management, and data management, I switched gears and put these skills to use in program/curriculum development before mixing it up again as a technical trainer.

But I haven’t been bouncing around: I have always been trying to solve the problem of getting information that exists to the people who need it, when they need it, and in a manner in which they can use it—while aiming for a positive user experience on the front end. I have always been working at the intersections of social good, communications, and technology—because this is where solving information challenges can be most impacted as well as have the most impact.

My approach in problem solving is guided by who will need the information, and the context within which they will be using it. I’ve been a professional communicator for far too long not to know that output is meaningless if the message is not received as intended. Of the hats I’ve worn, solving information challenges is my favorite.

I currently live in Baltimore, Maryland, but enjoy having conversations with people all over the world thanks to the interwebs. In addition to creative problem solving, I enjoy traveling, making playlists, reading, and taking photos of reflections and interesting angles.

Let’s talk

E-mail me with the information below to help get the conversation started, and I’ll reach back out to set up a time to connect. This initial conversation will help us figure out whether we are the right partners for your particular challenge.

    • Name
    • Organization and role
    • Time zone you’re located in
    • Brief description of the challenge you’d like help with