My mission in life is to increase agency and reduce frustration through clarity, connection, access, and usability.  I translate my experience as a technologist, community builder, and educator into inclusive programs and team operating systems. People often ask me to make sense of complex processes or ambiguous environments. Teams trust me to align structure and workflows with stakeholder needs and business goals.  If we’re working together, you’ll always know what’s happening.  Those who have worked with me in the past often try to hire me back or recruit me when they’ve moved onto their next organizations.

I approach problem solving through a service design lens.  This means that I define success as where the goals of all stakeholders (clients, participants, supporters, employees, the business, the community) cross paths.  This also means that I take a holistic approach to designing solutions by starting from the desired outcomes and ensuring that everything needed to achieve those outcomes is in place and in alignment from end-to-end and top-to-bottom.

However, I bring my broad range of experience to each challenge and context.

What’s in my stack?

    • Facilitation
    • Project management (I’m a PMP!)
    • UX research
    • Information architecture
    • Service design and UX strategy
    • Knowledge management
    • Data management and governance
    • Instructional design
    • Teaching and coaching
    • Program development and evaluation
    • Volunteer management
    • Event planning
    • Community management
    • Visual communications (process mapping, sketchnoting)
    • Writing and developmental editing
    • Customer service

From time to time, I am available for longer term collaborations, so if you’re looking to add someone with these skillsets to your team, please check out my portfolio.

Outside of work, I enjoy reading, writing, traveling, taking pictures of my cat, making playlists, eating new foods, and 日本語を勉強する(studying Japanese).